1. Who is responsible for your information?
Sharon Ngwama is responsible for the training services offered on sharonngwama.com. In this policy, “we”, “us” and “our” refer to Sharon and the people who help operate the website and deliver her training.
For questions about how we handle your information, please contact [email protected].
2. What information do we collect?
When you browse our website: We and our security and technology providers may process your IP address, browser and device information, pages requested, approximate location based on technical data, and request timestamps.
When you contact us: We collect the name, email address, phone number and message you choose to provide so that we can respond and assist you.
When you enrol: Our enrolment and payment process uses Nestuge. On its checkout page, Nestuge and its payment partners may request your name, email address, phone number, payment information and transaction details. We may receive the contact details, enrolment and payment-status information needed to provide access to the masterclass and support. We do not ask you to enter card details directly on this website.
When you participate: We may process attendance, course access, questions, learning progress, customer support messages and information you share in course communities. When you join a WhatsApp group, other members may see information displayed by WhatsApp, such as your name or phone number.
When you share a testimonial: With appropriate permission, we may publish your name, business name, feedback, photographs or video. You can contact us to discuss the use of an identifiable testimonial.
3. Why do we use your information?
We use personal information to:
- Respond to enquiries and provide customer support.
- Arrange enrolment, confirm transaction status and provide access to the training, recordings and related resources.
- Communicate important course information, including schedules, class links and participation details.
- Maintain the security and reliability of our website and services.
- Maintain records needed for accounting, regulatory and legal obligations.
- Measure the performance of advertising and improve our website, subject to applicable consent requirements.
- Send promotional communications where you have opted in or another lawful basis applies, and honour requests to stop receiving them.
Depending on the activity, our lawful basis may be performance of a contract, steps taken at your request, compliance with a legal obligation, legitimate interests that do not override your rights, or your consent. Where we rely on consent, you can withdraw it.
4. Who may receive your information?
Cloudflare helps secure the website and may process technical request data for security purposes. Google Fonts supplies the fonts used on the site, and your browser may connect to Google's servers to load them.
Nestuge provides the checkout used for class registration and payment, working with its payment partners. When you proceed to Nestuge, information you provide there is also handled under Nestuge's own privacy practices.
Meta, which operates Facebook and Instagram, may receive website interaction and device information through Meta Pixel when that feature is enabled with the appropriate privacy choices. Course communication and delivery providers, including WhatsApp when used, process only the information required for their services.
Some of these providers may process information outside Nigeria. We assess relevant data-protection requirements and safeguards for any international transfers.
6. How long do we keep your information?
We retain information only as long as reasonably necessary for the purposes described in this policy, including providing the training, resolving support requests, protecting our services and meeting applicable legal and accounting obligations.
The exact period depends on the type of information. Enquiry records are kept while they are needed for follow-up; enrolment and access records are kept while we provide course access and related support; and payment or transaction records may be kept longer when required by law. When information is no longer needed, we delete or anonymise it where appropriate.
We use reasonable security measures to protect personal information, although no online service can guarantee complete security.
7. What are your privacy rights?
Subject to applicable law and exceptions, you may ask us for access to personal data we hold about you, request corrections, ask for deletion or restriction where appropriate, object to certain processing, or request portability. You can withdraw consent where we rely on it, including for optional marketing where applicable.
To make a request, email [email protected]. You may also raise a privacy complaint with the Nigeria Data Protection Commission.
8. Contact and policy updates
For privacy requests, questions about your enrolment, or general support, please email [email protected].
We may update this policy when our services, service providers or applicable legal requirements change. The date at the top of this page indicates when the policy was last updated. Where required, we will provide additional notice of material changes.